Customer Service

For Magazine Subscribers

If you would like to change, renew or cancel your subscription, please e-mail magazinecs@napco.com or call (800) 818-8174 between 8:30 a.m. and 5:00 p.m. ET to obtain expedited customer service. During other hours you may leave a voice message with your name, your company, phone/fax numbers, customer identification number and the nature of your request.  A customer service representative will return your call within 24 hours.

For Other Customers

In the United States, please call (800) 777-8074 or (215) 238-5482 between 7:30 a.m. and 4:30 p.m. ET to obtain expedited customer service. During other hours you may leave a voice message with your name, your company, phone/fax numbers, customer identification number and the nature of your request. A customer service representative will return your call within 24 hours. You may also e-mail customerservice@napco.com

General Feedback

We welcome feedback from our customers, so if you have a complaint, an inquiry about your invoice or a comment, please contact us.

You can also fax us at (800) 664-1533 or (215) 238-5412, 24 hours a day. Be sure to indicate your name, company, e-mail address, phone and fax number.

Still have more questions? Call our toll free number (within the United States) at (800) 627-2689 or (215) 238-5300.